Ritual · Chapter 04
Etiquette.
Six small rules. Read once, keep forever. These aren't policies — they're the shape of the craft.
01
One order. Two cups max.
Each five-minute session produces six cups. Capping each order at two keeps the craft fair — more guests experience the mill, no single group takes the whole session.
02
Two of six go online.
Four cups stay open for walk-ins. Reserving online is for guaranteeing your window; it isn't the only way in.
03
Arrive within your five minutes.
The mill starts when you do. Late by more than five minutes and the session closes — your cup either rolls to the next or returns to walk-in.
04
The five minutes is the pour, not the queue.
It starts when your order starts. With orders ahead of you, your total wait is the queue plus five — we won't shorten anyone's bowl to clear a line. Reserving a slot is what removes the queue: at your booked time, the five minutes are yours.
05
No syrups. No substitutions.
We don't sweeten, mix, or modify the profile the tea master built. The menu is the menu.
06
Change a slot 24 hours in advance.
The mill is prepped. The six cups are committed. Within 24 hours the session is locked — fairness to the other guests who planned around the window.
07
Watch. Ask. Drink.
The five minutes are yours. The mill, the whisk, the pour — all happen in front of you. Questions are welcome. Phones can wait.
Original state. No shortcuts.
Ready for your 5 minutes?
Reserve now →