FAQ

Five minutes is the minimum time the craft demands. Leaf to powder, powder to bowl, bowl to whisk — in front of you. Not a drink, it's a state. You don't wait for your matcha. You watch it made.

Each 5-minute session produces six cups. Two reserved online, four kept for walk-ins. Capping each order at two keeps the ritual fair — more people experience the mill, no single group takes the whole session. Need more? Place a second order, or book the Ritual Workshop for private sessions.

Yes — four of every six cups are kept for walk-ins. Weekends and evenings fill fast; reserving the online two guarantees your spot. If the session is already full, we'll quote the next open slot — never longer than 15 minutes during opening hours.

No. Each grade holds a taste profile the tea master built — sweetness, umami, finish. We don't mix grades, sweeten, or substitute. The menu is the menu. This is original state. No shortcuts.

Four sealed ceremonial grades from Uji, Kyoto — each served in its own cup, never mixed with another:

• Rikyu — the entry tencha. Usucha, umami, quiet bitterness, long finish.
• Wakaba — daily. Bright, vegetal, holds through milk and heat.
• Muyu — milk-forward. Rounded body, holds under oat and whole milk.
• Hikari — koicha. Flagship reserve, ground fine for the thick bowl.

Plus two Ritual 003grades — whole tencha leaf, stone-milled in-bar on the day you drink them.

Pick a date, pick a slot, pay the cart. You'll get an email with your reference code (e.g. MCH-047) and slot time. Arrive two minutes early — we start the mill when you do.

Yes. Our matcha is certified by the Japan Halal Association (JHA), one of the Japanese certifying bodies recognised by JAKIM. Certification documents are available on request — ask at the counter and we can show you the current certificate.

Two to four weeksfor peak flavour. Matcha does not spoil so much as fade — it is milled to between 5 and 20 microns, so it meets a lot of air the moment the seal breaks, and the colour and umami flatten within weeks.

Keep it sealed, cool, dark and dry, and refrigerate if you can — letting the tin come back to room temperature before opening, so condensation does not form inside. Unopened, a tin holds about twelve months from its mill date.

Matcha in a cup stays here — drinks are in-store only, no delivery. Matcha in a tin ships anywhere in KL & Selangor (RM15 flat, free over RM150). Pickup at the Bukit Damansara store during opening hours.

Yes, up to 24 hours before your slot. Message us on WhatsApp and we'll release your cup for another customer and issue store credit for your next visit.

Within 24 hours the session is locked — the mill is already prepped for the six cups, and your two are committed. This is not a policy. It's fairness to the four walk-ins and two online guests who planned their afternoon around that window.

ORIGINAL STATE. NO SHORTCUTS — we hold the line on cancellations the same way we hold it on syrups.